Refund Policy
At Plan Stack, we are committed to delivering high-quality digital planners, organizers, and productivity kits. Because our products are digital and instantly accessible after purchase, we maintain the following refund policy.
Digital Products Only
Please note that all items sold through our website are digital downloads only. Once purchased, files are delivered immediately and cannot be returned or “un-downloaded.” For this reason, all sales are final.
No Automatic Refunds
We do not provide automatic refunds for change of mind, accidental purchases, or incompatibility with your device/software (please review product descriptions carefully before purchasing).
Exceptions
If you experience a technical issue that prevents you from accessing your files, or if a product is significantly different from its description, please contact us within 7 days of purchase. We will review your request and may offer a replacement file or refund at our discretion.
Customer Responsibility
Before making a purchase, ensure that your device and software support the file formats provided (usually PDF, spreadsheets, or editable templates as listed on the product page). Plan Stack is not responsible for issues caused by incompatible software or devices.
Need Help?
If you encounter problems with your purchase, contact us at:
Email: support@planstack.online
We aim to respond within 1–2 business days and will work with you to resolve the issue.