Frequently Asked Questions

Answers to the most common questions about our digital planners, organizers, and productivity kits.

How do I receive my files after purchase? Instant Download
Immediately after checkout, you’ll see download links on the confirmation page and receive them by email. You can save the files to your device and start using them right away.
Are these physical products?
No. All Plan Stack products are digital downloads only. Nothing will be shipped.
What formats do you provide?
Most items include high-quality PDF files for printing/use on any device that supports PDFs. Some kits may also include editable files or spreadsheets (see each product page for exact formats).
Can I reuse the planners?
Yes — undated templates can be reused as many times as you like for personal use. Redistribution, reselling, or sharing the files is not permitted.
Do you offer refunds?
Because our products are digital and accessible instantly, all sales are generally final. If you have trouble with a file, contact us at support@planstack.online and we’ll help resolve it.
What if I lose my files?
No worries — search your email for the original receipt/download email. If you still can’t find it, email us with your order details and we’ll assist.
Can I print the planners?
Absolutely. Our PDFs are printer-friendly with clean margins. For best results, print at 100% (actual size) and choose the correct paper format (A4/Letter).
Do the templates work on tablets or phones?
Yes. You can open PDFs with your preferred PDF app or note-taking app. Editable files/spreadsheets work with compatible apps — see each product’s description.
Are updates included?
If we issue a small update to a product you purchased, we’ll make it available via your original download link or notify you by email.
What payment methods do you accept?
We process secure payments online (e.g., cards) via our payment provider. Your details are encrypted during checkout.
Do you take custom requests?
We occasionally accept customizations or new template requests. Send your idea to support@planstack.online.

Still have questions?

We’re here to help. Reach out and we’ll get back to you as soon as possible.

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All items are instant digital downloads — no physical products included.